To the people we serve, we pledge to:
Work For You
Your interests are our top priority in all dealings. We will also advocate on your behalf on disputes that arise from a claim.
We’re here when you need us, and strive to respond in a timely manner to your requests and questions.
Our fee structure is available and transparent. Disclose any potential conflicts of interest if and when they arise.
Serve Our Communities
Positively support and contribute to the communities we live and work in.
Protecting Your Privacy
Any information you share with us will be treated with complete confidentiality.
When required, we collect personal information that enables us to provide insurance services to you. Depending on the circumstances, we may obtain your express consent or assume that consent has been implied.
We take your private information seriously. We respect your right to privacy and are committed to protecting the confidentiality of your personal information. However, we may share your information with other insurance-related parties such as:
- Insurance companies
- Adjusters or lawyers representing you
- Financial institutions that have a financial interest in your home
- Other insurance brokers
Your information is only handled by licensed insurance agents acting under the strict guidelines set by the Insurance Council of BC. Information handling follows the BC Freedom of Information and Protection of Privacy Act.
You may withdraw your consent for us to use your personal information at any time. Please contact Brad Jefferson, our Privacy Officer, for more information.